Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of Holly House Hotel London may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.

Pre-authorisation Policy

Please note that Holly House Hotel London reserves the right to pre-authorise the first night of your stay prior to your arrival.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment. If you cancel within the late cancellation period (48 hours prior to arrival), or do not arrive, you will be charged for the first night


Modifications must be made in advance of the notice period to avoid the accommodation provider's late cancellation fees.
Late notice period starts: 72 hours prior to 14:00 GMT on the arrival date.
Cancellations and Non-arrivals: Results in the loss of the full payment of your Non-Refundable Offer.

Upon Arrival

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 14:00 GMT
Check out by: 10:00 GMT

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.